next steps

We are pleased to offer a dedicated Student Support Team to assist with any enrollment questions or concerns. You can reach toll-free live support between 8am and 5pm, Monday through Friday at (877) 247-8817.

How do I use my benefits?

Fall 12-month plan: September 1st – August 31st, 2024
Fall 6-month plan: September 1st – February 28th, 2024
Spring 6-month plan: March 1st – August 31st, 2024

Delta Dental Premier PPO Plan:

  • Please allow 10 business days for your insurance to be activated.
  • A dental ID card will be mailed to the address you provided during enrollment.
  • Your member ID is your Upper Iowa University student ID. You do not need to have your ID card to see a provider.  The provider will be able to verify coverage using your name, date of birth, and 9 digit student ID. If your student ID is less than 9 digits, please add zeros to the beginning.
  • To find a participating dentist, please visit Delta Dental’s provider search. Under “Select your Network” choose Delta Dental Premier or Delta Dental PPO.
  • Once enrollment is activated, you can register with Member Connection to print a temporary ID card, view claims information, and enroll in the Enhanced Benefit Program. Registration is not necessary to utilize your benefits.
  • Delta Dental also has a mobile app.

Delta Dental Customer Service:

DeltaVision Plan:

  • Your DeltaVision plan uses the EyeMed Select network. A vision ID card is not provided. Your vision provider will use your name and date of birth to verify coverage.
  • To find a provider please visit EyeMed’s provider search.  Enter your zip code and under “Choose Network”, pick “Access”.

DeltaVision Customer Service:

  • For questions related to claims or benefits please contact the EyeMed customer service team at (800) 544-0718.

Teladoc Plan:

  • To begin using your benefits, download the Teladoc App.  Search the app store for “Teladoc”.
  • To set up your new account locate and tap the “set up your account” tab at the bottom of the login page.
  • Enter the requested information to locate your account.
  • Once prompted, select “HUB International” as your group affiliation.
  • Confirm and complete the next registration steps.
  • Establish a secure password and necessary security steps for log in purpose.
  • You will need to update your medical history upon completion of the account setup.
  • You can request consultations upon the completion of your medical history.
  • Your coverage will become effective on the first business day after you have enrolled.  

Teladoc Customer Service:

General Contact Information: